This website is operated by Grósk Skart. Throughout the site, the terms “we”, “us” and “our” refer to Grósk Skart. Grósk Skart offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Shipping policy

Shipping International

• We ship international orders via DHL or Iceland Post. It will depend on the destination
• DHL delivery time is about 2-4 business days
• Customers pay any local taxes/duties 
• Shipping fees are non-refundable if items are returned.
• Grósk Skart does not collect or control these fees. 
• I allow up to 3 weeks processing time for all orders, as each piece is handmade by me. 

Shipping Iceland

• Free shipping within the Capital Region.
• Orders for outside of Capital Region will be shipped with Dropp or Iceland post. Depending on destination
• I allow up to 3 weeks processing time for all orders, as each piece is handmade by me.

Return policy

Returns 

• 30 days to exchange or return items after receiving them.
• Online purchases: refund available minus shipping fees.
  
• You are responsible for the cost of sending back your item(s) to Iceland, and we will also deduct the cost of shipping your item(s) back to you.
• We will gladly accept a return in orginal state with the exception of customized, already re-sized rings or engraved items. You can also send back your items for re-sizing or exchange. Here are our specific policies:

Refund Policy

Returns for Refund (Online Purchases Only)

• You may return your items and receive a refund, in the original form of payment. Please request a return within 30 days of you receiving the items.  Note that this only applies to online purchases.
• You are responsible for the cost of sending the item(s) back to us in Iceland. The amount of the refund depends on whether it's a partial or full return:
• Partial returns: If you return only some items from an order, we will refund the amount paid for those items.
• Full returns: If you return your entire order, the original shipping fees paid and any transaction fees charged by your payment provider will be deducted from your refund.

If you would like to send back items for partial or full refund, please contact us at groskskart@gmail.com for instructions.

Dispute Resolution

If a dispute arises between us and a customer that cannot be resolved amicably, consumers may refer the matter to the following dispute resolution body:

Icelandic Complaints Board for Goods and Services:
https://island.is/v/kaerunefnd-voru-og-thjonustukaupa/leidbeiningar-til-neytenda

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Info

• Gréta Ósk Björnsdóttir, Grósk Skart
• Kt: 290296-2859
• VAT nr: 162245
• 270, Mosfellsbær
• S: 777-4417, groskskart@gmail.com